From a GenAI demonstration to a fundable, evidence-led pilot.
Connecting executive ambition, operational reality and AI feasibility into a costed proposition for crime prevention.
Agentic human–AI service design · Opportunity framing · MVP definition · Investment case
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A multi-agent workflow for evidence-based service design.
Specialised Microsoft Copilot agents for cross-government discovery, with human judgement at every decision point.
Agentic workflow modelling · Human-in-the-loop · User research · Complex service design
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Refocusing a national product on the journeys that matter.
The brief was a UI refresh. The opportunity was to build trust, improve retention and help customers serve themselves.
Experience strategy · User research · Product design · Service design · Dual-track continuous agile discovery & delivery
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Turning healthcare expertise into scalable digital health services.
Clinically approved mobile health services, designed across members, clinicians, partners and technology.
Experience strategy · Value proposition design · Service design · Product design · Design system
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Redesigning a digital service for supply-chain finance operations.
After a merger, I modelled the operation, found the bottlenecks and led the work to a development-ready MVP.
Process modelling · Service design · North Star concept · MVP definition
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From legacy systems to one modern publishing service.
I reframed a stalled systems replacement around the end-to-end publishing service, and carried it into implementation.
Data-heavy system design · Service model design · UX roadmap · UX/UI design · User research · Change management & adoption
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